For cleaners

Terms of use

PLACEHOLDER — NOT LEGAL ADVICE. NEEDS REVIEW BEFORE LAUNCH.

This is a draft describing how the service is intended to work. It has not been reviewed by a solicitor and it is not fit to be relied on. Get it rewritten before you take money from a cleaning business or pass on a real enquiry. In particular, the cleaner terms below reference a pricing model with no prices in it. This page is set to noindex until that is done.

Who you are dealing with

Cleanerpair is a trading name of Vanza Properties Ltd, a company registered in England & Wales under company number 16142341. These terms are an agreement between you and Vanza Properties Ltd. Where these terms say "we", "us" or "Cleanerpair", they mean Vanza Properties Ltd.

What Cleanerpair is

Cleanerpair is an introduction service. We do not employ, supervise or provide cleaning services, and we are not party to any agreement between you and a cleaner or cleaning company. Each business is responsible for the quality and safety of its own work and for holding its own insurance.

For homeowners

Using the enquiry form is free. When you submit it, you are asking us to pass your name, phone number and job details to one cleaning business covering your postcode, and you are agreeing that we may do so.

Any quote, agreement, payment or dispute about the cleaning itself is between you and that business. We are not a party to it. We do not set their prices, supervise their work, or hold insurance covering it.

We cannot promise that a cleaner will contact you, or that they will quote a price you are happy with. If nobody has been in touch within 24 hours, tell us and we will pass the enquiry to someone else.

For cleaning businesses

Exclusivity

Each enquiry we sell is sold to one business. We will not sell the same enquiry to another business.

Credit

You buy credit in advance, and each enquiry draws against your balance at the price for that job type. There is no subscription, no minimum term and no automatic renewal. TODO — state prices, minimum top-up, and whether unused credit expires.

Replacements

We will replace an enquiry, free of charge, if you tell us within 48 hours of receiving it that the number is dead or wrong, the property is outside the postcodes you registered, the job type is one you told us you do not take, they had already booked before we passed it on, or it duplicates an enquiry we already sent you.

A replacement is a further enquiry, not a refund of credit. We do not replace an enquiry because the customer chose a different quote, stopped responding, or changed their mind after you quoted.

Your obligations

You must contact people whose details we pass to you only about the job they enquired about. You must hold the insurance appropriate to the work you do, and comply with data protection law in how you handle the details we send you. We may stop sending you enquiries at any time, particularly where we receive complaints.

Liability

TODO — have a solicitor draft this section.

Law

TODO — have a solicitor confirm governing law and jurisdiction.